- Customers can exchange products within 03 days from the date of receiving the product, customers are responsible for any shipping costs incurred when exchanging the product.

- Customers can exchange products of equal or higher value. Customers will be responsible for any costs incurred when exchanging the product.

- If the received product is defective (broken, damaged, unusable), customers can exchange the product for free.

The number of times the product is exchanged is 01 time.

Criteria and costs for product exchange
- The product when exchanged is intact as when first purchased, with full packaging, no dents.

The time for product exchange is 07 days from the date of receipt.

We completely waive the return costs if the product has a manufacturer defect.

Return process
- Step 1: Customers call the hotline to notify about the return.

- Step 2: Staff confirms valid return information and proceeds to return
- Step 3: Please carefully pack the returned product and send it to the address provided by the staff.
- Step 4: We receive the returned product and proceed to exchange the product for you free of charge if the product is defective or refund you as requested.